1. Cancellation Policy
Customers may cancel their service bookings under the following conditions:
Customer Cancellations
- Full Refund: Cancellations made 24 hours or more before the scheduled service time
- 50% Refund: Cancellations made between 12-24 hours before the scheduled service time
- No Refund: Cancellations made less than 12 hours before the scheduled service time
- Emergency Cancellations: In case of genuine emergencies, customers may contact support for consideration
Service Provider Cancellations
- If a service provider cancels a booking, the customer is entitled to a full refund
- Service providers must provide at least 24 hours notice for cancellations
- In case of provider cancellation, BorewellMart will assist in finding an alternative provider
2. How to Cancel a Booking
- Log in to your BorewellMart account
- Navigate to your Dashboard
- Select the booking you wish to cancel
- Click on "Cancel Booking" and provide a reason
- Confirm the cancellation
- You will receive a confirmation email with refund details
3. Refund Policy
Refunds are processed according to the following guidelines:
Refund Processing Time
- Refund Initiation: Refunds are initiated within 5-7 business days after cancellation approval
- Payment Gateway Processing: Razorpay typically processes refunds within 5-10 business days
- Total Time: Complete refund may take 10-15 business days to reflect in your account
Refund Method
- Refunds are processed to the original payment method used for the booking
- If the original payment method is no longer available, refunds will be processed to a bank account via NEFT
- Customer must provide valid bank details for NEFT refunds
4. Non-Refundable Situations
- Bookings cancelled less than 12 hours before service time
- No-show cases where the customer does not appear at the scheduled time
- Services that have been partially or fully completed
- Cancellations due to customer-provided incorrect information
- Promotional or discounted bookings with special no-refund terms
5. Partial Refunds
- If a service is partially completed before cancellation, a partial refund may be offered
- The refund amount will be determined based on the extent of service completion
- Partial refunds are at the discretion of BorewellMart management
- Service provider charges for completed work will be deducted from the refund
6. Dispute Resolution
- If you disagree with a refund decision, you can raise a dispute within 7 days
- Disputes must be submitted in writing with supporting evidence
- Our team will review the dispute and respond within 10 business days
- For unresolved disputes, customers may approach consumer forums
7. Force Majeure
- In case of unforeseen circumstances (natural disasters, political unrest, etc.), we may need to cancel bookings
- Full refunds will be provided for force majeure cancellations
- We will notify customers as early as possible in such situations
8. Payment Gateway Refunds
- All refunds are processed through Razorpay payment gateway
- Razorpay's refund policies and timelines apply in addition to our policy
- Some banks may take additional time to credit refunds to customer accounts
- We provide refund transaction IDs for tracking purposes
9. Vendor Package Subscriptions
- Vendor subscription packages are non-refundable once activated
- Vendors may cancel subscriptions at the end of their billing cycle
- No prorated refunds for unused subscription periods
- Special circumstances may be considered on a case-by-case basis
10. Changes to This Policy
BorewellMart reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our platform. Continued use of our services after changes constitutes acceptance of the modified policy.
11. Contact Information
For any questions regarding cancellations and refunds, please contact us at:
info@haegl.in
+91 95904 99570
Refund Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST